Privacy Policy

South East Exteriors
Effective Date: 10/2/2026

1. Who We Are

South East Exteriors (“we”, “our”, “us”) is an exterior cleaning and maintenance company based in Victoria, Australia. We provide services including gutter cleaning, pressure washing, roof cleaning, and other exterior property maintenance services.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect personal information including:

Full name

Phone number

Email address

Property address

Service details or enquiry information

Payment details (processed securely via Stripe)

We collect this information when you:

Submit a website contact or booking form

Submit a Facebook Lead Form

Call or text our business

Request a quote

Book a service

Communicate with us via SMS or email

3. How We Use Your Information

We use your information to:

Provide quotes and services

Confirm appointments

Send appointment reminders

Send service updates

Follow up on enquiries

Provide invoices and payment processing

Send occasional promotional offers (where consent is given)

4. SMS & A2P Messaging Compliance

By submitting your phone number through our website or lead forms, you consent to receive SMS communications from South East Exteriors related to:

Appointment confirmations

Appointment reminders

Service updates

Follow-ups

Promotional offers (if opted in)

Message frequency may vary.

Standard message and data rates may apply.

You can opt out at any time by replying:

STOP to unsubscribe
HELP for assistance

Your consent to receive SMS messages is not a condition of purchasing our services.

5. How We Store & Protect Your Information

We use secure third-party service providers to manage customer data, including:

GoHighLevel (CRM and communication platform)

Twilio (SMS messaging services)

Stripe (secure payment processing)

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers strictly for:

Payment processing

SMS delivery

CRM management

Service fulfilment

All providers are required to maintain confidentiality and security.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, contact us using the details below.

8.By opting into SMS messages, you confirm that you are 18 years of age or older and Carriers are not liable for delayed or undelivered messages.

You can place it under your SMS terms section.

9. Cookies & Website Data

Our website may use cookies or tracking tools (including Meta/Facebook advertising tools) to:

Improve website performance

Measure ad performance

Improve user experience

You may disable cookies through your browser settings.

10.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

South East Exteriors
Victoria, Australia
Email: [email protected]
Phone: +61 0468 360 572

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.