
Privacy Policy
South East Exteriors
Effective Date: 10/2/2026
1. Who We Are
South East Exteriors (“we”, “our”, “us”) is an exterior cleaning and maintenance company based in Victoria, Australia. We provide services including gutter cleaning, pressure washing, roof cleaning, and other exterior property maintenance services.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. What Information We Collect
We may collect personal information including:
Full name
Phone number
Email address
Property address
Service details or enquiry information
Payment details (processed securely via Stripe)
We collect this information when you:
Submit a website contact or booking form
Submit a Facebook Lead Form
Call or text our business
Request a quote
Book a service
Communicate with us via SMS or email
3. How We Use Your Information
We use your information to:
Provide quotes and services
Confirm appointments
Send appointment reminders
Send service updates
Follow up on enquiries
Provide invoices and payment processing
Send occasional promotional offers (where consent is given)
4. SMS & A2P Messaging Compliance
By submitting your phone number through our website or lead forms, you consent to receive SMS communications from South East Exteriors related to:
Appointment confirmations
Appointment reminders
Service updates
Follow-ups
Promotional offers (if opted in)
Message frequency may vary.
Standard message and data rates may apply.
You can opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
Your consent to receive SMS messages is not a condition of purchasing our services.
5. How We Store & Protect Your Information
We use secure third-party service providers to manage customer data, including:
GoHighLevel (CRM and communication platform)
Twilio (SMS messaging services)
Stripe (secure payment processing)
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted service providers strictly for:
Payment processing
SMS delivery
CRM management
Service fulfilment
All providers are required to maintain confidentiality and security.
7. Access & Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To do so, contact us using the details below.
8.By opting into SMS messages, you confirm that you are 18 years of age or older and Carriers are not liable for delayed or undelivered messages.
You can place it under your SMS terms section.
9. Cookies & Website Data
Our website may use cookies or tracking tools (including Meta/Facebook advertising tools) to:
Improve website performance
Measure ad performance
Improve user experience
You may disable cookies through your browser settings.
10.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
South East Exteriors
Victoria, Australia
Email: [email protected]
Phone: +61 0468 360 572
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.